ServiceNow Consultants Developers

+5 years of XP

Position Overview

We are looking for an experienced ServiceNow Developer to join our team and contribute to the development, configuration, integration, and continuous improvement of the ServiceNow platform.

The successful candidate will work closely with Business Analysts, ServiceNow Architects, Product Owners, IT teams, and business stakeholders to translate functional requirements into robust, scalable, and maintainable ServiceNow solutions.

The ideal candidate has strong technical expertise in the ServiceNow platform, a solid understanding of IT Service Management processes, and a strong focus on solution quality, performance, security, and maintainability.

Key responsibilities

ServiceNow Development & Configuration

• Design, develop, configure, and maintain ServiceNow applications and functionalities based on business and technical requirements.

• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Notifications, Scheduled Jobs, Data Policies, and other ServiceNow components.

• Configure and customize ServiceNow modules and applications while following platform best practices.

• Develop reusable and maintainable solutions using JavaScript and ServiceNow scripting capabilities.

• Configure forms, lists, views, workflows, flows, notifications, and user interfaces.

• Develop and maintain Service Catalog items, record producers, variables, and catalog workflows.

• Ensure that solutions make appropriate use of standard ServiceNow functionality and minimize unnecessary customizations.

ServiceNow Modules

• Work primarily with ServiceNow ITSM modules, including:

  • Incident Management

  • Problem Management

  • Change Management

  • Request Management

  • Service Catalog

  • Knowledge Management

  • Configuration Management / CMDB

• Contribute to solutions involving other ServiceNow modules where relevant, such as ITOM, ITAM, CSM, HRSD, SPM, SecOps, or other applications.

• Develop solutions that are consistent with the organization's overall ServiceNow architecture and platform roadmap.

Integrations & Data Management

• Design, develop, and maintain integrations between ServiceNow and external systems.

• Work with REST and SOAP APIs, web services, IntegrationHub, and other integration technologies.

• Configure and maintain inbound and outbound integrations.

• Develop integration scripts, data transformations, and import processes.

• Work with Import Sets, Transform Maps, Data Sources, and other ServiceNow data management capabilities.

• Troubleshoot integration issues and ensure reliable data exchange between systems.

• Support data migration activities and ensure data quality and integrity.

Technical Design & Documentation

• Translate functional requirements into detailed technical solutions.

• Contribute to technical design documentation and solution specifications.

• Collaborate with ServiceNow Architects to ensure solutions comply with the overall technical architecture.

• Assess technical impacts, dependencies, and risks associated with proposed changes.

• Document configurations, custom developments, integrations, and technical decisions.

• Ensure that technical solutions are scalable, maintainable, secure, and aligned with ServiceNow best practices.

Testing & Quality Assurance

• Perform unit testing and technical validation of developed solutions.

• Support system integration testing and User Acceptance Testing.

• Investigate and resolve defects identified during testing and after deployment.

• Perform regression testing when required.

• Ensure that development work meets defined technical and functional requirements.

• Contribute to code reviews and promote high standards of code quality and maintainability.

Platform Administration & Continuous Improvement

• Support ServiceNow platform administration activities when required.

• Monitor and troubleshoot application and platform issues.

• Analyze technical problems and identify appropriate solutions.

• Contribute to platform performance, stability, and security improvements.

• Support ServiceNow upgrades, patches, releases, and technical migrations.

• Review existing customizations and identify opportunities to simplify, optimize, or replace them with standard ServiceNow functionality.

• Contribute to the continuous improvement and evolution of the ServiceNow platform.

Collaboration & Stakeholder Management

• Work closely with Business Analysts to understand functional requirements and translate them into technical solutions.

• Collaborate with ServiceNow Architects to implement solutions aligned with the target architecture.

• Work with ServiceNow Administrators and other technical teams to ensure effective platform management.

• Provide technical guidance and support to stakeholders when required.

• Explain technical concepts clearly to both technical and non-technical audiences.

• Support knowledge transfer and contribute to technical documentation and team knowledge sharing.

Required Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.

• 3+ years of professional experience as a ServiceNow Developer.

• Strong hands-on experience with the ServiceNow platform.

• Strong knowledge of JavaScript and ServiceNow scripting.

• Experience developing and configuring ServiceNow applications and modules.

• Strong experience with ServiceNow ITSM.

• Experience with ServiceNow configuration and development components, including:

  • Business Rules.

  • Client Scripts.

  • UI Policies.

  • UI Actions.

  • Script Includes.

  • Notifications.

  • Scheduled Jobs

  • Workflows / Flow Designer

  • Workflows / Flow Designer.

  • Service Catalog

• Experience with REST and SOAP web services and APIs.

• Experience with ServiceNow data management, including Import Sets and Transform Maps.

• Good understanding of CMDB and Configuration Management.

• Experience with testing, troubleshooting, and defect resolution.

• Strong analytical and problem-solving skills.

• Ability to work effectively with functional and technical teams.

• Excellent written and spoken English.

Preferred Qualifications & Experience

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• Relevant Certified Implementation Specialist (CIS) certification.

• Experience with IntegrationHub and ServiceNow integration technologies.

• Experience with ServiceNow ATF (Automated Test Framework).

• Experience with ServiceNow Performance Analytics.

• Experience with additional ServiceNow modules such as ITOM, ITAM, CSM, HRSD, SPM, or SecOps.

• Experience with ServiceNow upgrades and version migrations.

• Experience with ServiceNow application development and scoped applications.

• Knowledge of ServiceNow Application Repository and development best practices.

• Knowledge of ITIL practices and frameworks.

• Experience working in large, international or complex organisations.

Our other job openings