[et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.9″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb||fa||900″ icon_width=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n
ASAP<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb||fa||900″ icon_width=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.27.9″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n
Porto<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb||fa||900″ icon_width=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n
CDI<\/p>\n
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+5 ans d’XP<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n
Afster est un cabinet de conseil en transformation digitale en forte croissance, profond\u00e9ment attach\u00e9 \u00e0 la valorisation des comp\u00e9tences et \u00e0 l\u2019autonomie de ses consultants.<\/span> [\/et_pb_text][et_pb_button button_url=\u00a0\u00bbmailto:contact@afster.fr\u00a0\u00bb button_text=\u00a0\u00bbJe postule par mail\u00a0\u00bb button_alignment=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb17px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#AE5DF0″ button_border_radius=\u00a0\u00bb9px\u00a0\u00bb button_icon=\u00a0\u00bb||divi||400″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.afster.fr\/wp-content\/uploads\/2025\/08\/Contenu-site-internet-2.png\u00a0\u00bb title_text=\u00a0\u00bbContenu site internet (2)\u00a0\u00bb align=\u00a0\u00bbright\u00a0\u00bb disabled_on=\u00a0\u00bboff|on|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.9″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n Pr\u00e9sentation du poste<\/span><\/strong><\/p>\n Nous recherchons un <\/span>Business Analyst ServiceNow exp\u00e9riment\u00e9<\/span><\/strong> pour rejoindre notre \u00e9quipe et contribuer \u00e0 la conception, \u00e0 la mise en \u0153uvre et \u00e0 l\u2019am\u00e9lioration continue des solutions ServiceNow.<\/span><\/p>\n Vous jouerez un r\u00f4le cl\u00e9 \u00e0 l\u2019interface entre les interlocuteurs m\u00e9tiers, les \u00e9quipes IT et les \u00e9quipes techniques ServiceNow. Vous serez charg\u00e9(e) de comprendre les besoins m\u00e9tier, de les traduire en exigences fonctionnelles claires et de veiller \u00e0 ce que les solutions ServiceNow r\u00e9pondent efficacement aux processus et aux objectifs de l\u2019entreprise.<\/span><\/p>\n Vous combinez de solides comp\u00e9tences en analyse m\u00e9tier avec une bonne ma\u00eetrise de la <\/span>plateforme ServiceNow, de la gestion des services IT (ITSM) et de la transformation des processus m\u00e9tier<\/span><\/strong>.<\/span><\/p>\n Vos principales responsabilit\u00e9s<\/span><\/strong><\/p>\n Analyse m\u00e9tier et gestion des exigences<\/span><\/strong><\/p>\n \u00c9changer avec les interlocuteurs m\u00e9tiers et IT pour comprendre leurs besoins, leurs processus, leurs difficult\u00e9s et les possibilit\u00e9s d\u2019am\u00e9lioration.<\/span><\/p>\n<\/li>\n Recueillir, analyser, documenter et valider les exigences m\u00e9tier et fonctionnelles.<\/span><\/p>\n<\/li>\n Traduire les besoins m\u00e9tier en exigences fonctionnelles claires et exploitables, en cas d\u2019utilisation et en crit\u00e8res d\u2019acceptation.<\/span><\/p>\n<\/li>\n Animer des ateliers, des entretiens et des sessions de recueil des besoins avec les parties prenantes concern\u00e9es.<\/span><\/p>\n<\/li>\n Identifier les lacunes des processus, les d\u00e9pendances, les risques et les possibilit\u00e9s d\u2019optimisation.<\/span><\/p>\n<\/li>\n S\u2019assurer que les exigences sont bien comprises par les \u00e9quipes m\u00e9tiers et techniques.<\/span><\/p>\n<\/li>\n Assurer la tra\u00e7abilit\u00e9 entre les exigences m\u00e9tier et la solution ServiceNow mise en \u0153uvre.<\/span><\/p>\n<\/li>\n<\/ul>\n Expertise fonctionnelle ServiceNow<\/span><\/strong><\/p>\n Intervenir en tant que r\u00e9f\u00e9rent fonctionnel sur les initiatives li\u00e9es \u00e0 ServiceNow.<\/span><\/p>\n<\/li>\n Analyser les exigences m\u00e9tier et d\u00e9terminer comment les fonctionnalit\u00e9s de ServiceNow peuvent y r\u00e9pondre.<\/span><\/p>\n<\/li>\n Contribuer \u00e0 la conception fonctionnelle et \u00e0 l\u2019optimisation des workflows, des processus, des formulaires, des \u00e9l\u00e9ments du catalogue de services et des autres composants de la plateforme.<\/span><\/p>\n<\/li>\n Accompagner les d\u00e9ploiements, les \u00e9volutions, les mont\u00e9es de version et les initiatives d\u2019am\u00e9lioration continue de ServiceNow.<\/span><\/p>\n<\/li>\n Promouvoir l\u2019utilisation des <\/span>fonctionnalit\u00e9s standard de ServiceNow et des bonnes pratiques<\/span><\/strong>, tout en identifiant les situations n\u00e9cessitant des adaptations sp\u00e9cifiques.<\/span><\/p>\n<\/li>\n Maintenir une solide connaissance des modules ServiceNow pertinents, notamment <\/span>ITSM<\/span><\/strong>, et \u00e9ventuellement <\/span>ITOM, ITAM, CSM, HRSD, SPM<\/span><\/strong> ou d\u2019autres produits ServiceNow selon les besoins m\u00e9tier.<\/span><\/p>\n<\/li>\n<\/ul>\n Analyse des processus m\u00e9tier et conception des solutions<\/span><\/strong><\/p>\n Analyser et documenter les processus existants (<\/span>AS-IS<\/span><\/strong>) et les processus cibles (<\/span>TO-BE<\/span><\/strong>).<\/span><\/p>\n<\/li>\n Identifier les possibilit\u00e9s de simplification, de standardisation, d\u2019automatisation et d\u2019am\u00e9lioration de l\u2019efficacit\u00e9 des processus.<\/span><\/p>\n<\/li>\n Traduire les processus m\u00e9tier en exigences fonctionnelles et en solutions ServiceNow.<\/span><\/p>\n<\/li>\n Collaborer avec les architectes, les d\u00e9veloppeurs et les administrateurs ServiceNow, ainsi qu\u2019avec les autres \u00e9quipes techniques, pour d\u00e9finir des solutions adapt\u00e9es.<\/span><\/p>\n<\/li>\n Remettre en question les processus existants lorsque cela est pertinent et identifier comment mieux exploiter les fonctionnalit\u00e9s de ServiceNow.<\/span><\/p>\n<\/li>\n Contribuer \u00e0 la r\u00e9daction des sp\u00e9cifications fonctionnelles et de la documentation de conception des solutions.<\/span><\/p>\n<\/li>\n Veiller \u00e0 ce que les solutions propos\u00e9es soient \u00e9volutives, maintenables et align\u00e9es sur la feuille de route ServiceNow de l\u2019organisation.<\/span><\/p>\n<\/li>\n<\/ul>\n Tests et accompagnement de la mise en \u0153uvre<\/span><\/strong><\/p>\n D\u00e9finir les exigences fonctionnelles, les crit\u00e8res d\u2019acceptation et les sc\u00e9narios de test.<\/span><\/p>\n<\/li>\n Pr\u00e9parer et accompagner les <\/span>tests fonctionnels, les tests d\u2019int\u00e9gration syst\u00e8me (SIT) et les tests de recette utilisateur (UAT)<\/span><\/strong>.<\/span><\/p>\n<\/li>\n Coordonner les utilisateurs m\u00e9tiers et les \u00e9quipes techniques pour valider les fonctionnalit\u00e9s livr\u00e9es.<\/span><\/p>\n<\/li>\n Analyser et documenter les anomalies et contribuer \u00e0 leur r\u00e9solution.<\/span><\/p>\n<\/li>\n V\u00e9rifier que les solutions livr\u00e9es r\u00e9pondent aux exigences m\u00e9tier convenues.<\/span><\/p>\n<\/li>\n Accompagner le d\u00e9ploiement, la mise en production et les activit\u00e9s qui suivent la mise en \u0153uvre.<\/span><\/p>\n<\/li>\n Contribuer \u00e0 l\u2019am\u00e9lioration continue des solutions ServiceNow existantes.<\/span><\/p>\n<\/li>\n<\/ul>\n Gestion des parties prenantes<\/span><\/strong><\/p>\n \u00catre le principal point de contact fonctionnel entre les interlocuteurs m\u00e9tiers et les \u00e9quipes charg\u00e9es de la r\u00e9alisation des solutions ServiceNow.<\/span><\/p>\n<\/li>\n Communiquer clairement les exigences m\u00e9tier et les concepts fonctionnels \u00e0 des interlocuteurs techniques et non techniques.<\/span><\/p>\n<\/li>\n Animer des ateliers et des sessions de prise de d\u00e9cision.<\/span><\/p>\n<\/li>\n G\u00e9rer les attentes des parties prenantes et maintenir leur alignement tout au long du cycle de r\u00e9alisation.<\/span><\/p>\n<\/li>\n Contribuer aux actions de communication et d\u2019accompagnement du changement li\u00e9es aux nouveaux processus et fonctionnalit\u00e9s ServiceNow ou \u00e0 leurs \u00e9volutions.<\/span><\/p>\n<\/li>\n<\/ul>\n Qualifications et exp\u00e9rience requises<\/span><\/strong><\/p>\n Dipl\u00f4me de niveau licence ou master en <\/span>gestion des entreprises, syst\u00e8mes d\u2019information, informatique, ing\u00e9nierie<\/span><\/strong> ou dans un domaine connexe.<\/span><\/p>\n<\/li>\n Au moins 5 ans d\u2019exp\u00e9rience en tant que Business Analyst<\/span><\/strong>, avec une exp\u00e9rience significative sur des projets ServiceNow.<\/span><\/p>\n<\/li>\n Solide connaissance de <\/span>ServiceNow et des processus de gestion des services IT<\/span><\/strong>.<\/span><\/p>\n<\/li>\n Exp\u00e9rience des modules <\/span>ITSM<\/span><\/strong> de ServiceNow, notamment la gestion des incidents, des probl\u00e8mes, des changements, des demandes de service et des connaissances.<\/span><\/p>\n<\/li>\n Exp\u00e9rience confirm\u00e9e en analyse et en am\u00e9lioration des processus m\u00e9tier.<\/span><\/p>\n<\/li>\n Solide exp\u00e9rience dans le recueil, l\u2019analyse et la documentation des exigences m\u00e9tier et fonctionnelles.<\/span><\/p>\n<\/li>\n Exp\u00e9rience dans la traduction des besoins m\u00e9tier en sp\u00e9cifications fonctionnelles et en crit\u00e8res d\u2019acceptation.<\/span><\/p>\n<\/li>\n Exp\u00e9rience des tests fonctionnels et de la recette utilisateur.<\/span><\/p>\n<\/li>\n Excellentes comp\u00e9tences en communication, en animation d\u2019ateliers et en gestion des parties prenantes.<\/span><\/p>\n<\/li>\n Capacit\u00e9 \u00e0 collaborer efficacement avec les \u00e9quipes m\u00e9tiers et techniques.<\/span><\/p>\n<\/li>\n Solides capacit\u00e9s d\u2019analyse et de r\u00e9solution de probl\u00e8mes.<\/span><\/p>\n<\/li>\n Excellente ma\u00eetrise de l\u2019anglais \u00e0 l\u2019\u00e9crit comme \u00e0 l\u2019oral.<\/span><\/p>\n<\/li>\n<\/ul>\n Qualifications et exp\u00e9riences appr\u00e9ci\u00e9es<\/span><\/strong><\/p>\n Certification ServiceNow, comme <\/span>Certified System Administrator (CSA)<\/span><\/strong> ou une certification <\/span>Certified Implementation Specialist (CIS)<\/span><\/strong> pertinente.<\/span><\/p>\n<\/li>\n Exp\u00e9rience d\u2019autres modules ServiceNow, tels que <\/span>ITOM, ITAM, CSM, HRSD, SPM ou SecOps<\/span><\/strong>.<\/span><\/p>\n<\/li>\n Exp\u00e9rience de d\u00e9ploiements, de migrations, de mont\u00e9es de version ServiceNow ou de programmes de transformation majeurs.<\/span><\/p>\n<\/li>\n Connaissance des <\/span>pratiques et r\u00e9f\u00e9rentiels ITIL<\/span><\/strong>.<\/span><\/p>\n<\/li>\n Exp\u00e9rience des techniques et outils de mod\u00e9lisation des processus, comme BPMN.<\/span><\/p>\n<\/li>\n Exp\u00e9rience au sein d\u2019organisations de grande taille, internationales ou complexes.<\/span><\/p>\n<\/li>\n Exp\u00e9rience de projets de transformation digitale ou d\u2019initiatives li\u00e9es aux workflows d\u2019entreprise.<\/span><\/p>\n<\/li>\n<\/ul>\n [\/et_pb_text][et_pb_button button_url=\u00a0\u00bbmailto:contact@afster.fr\u00a0\u00bb button_text=\u00a0\u00bbJe postule par mail\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb17px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#AE5DF0″ button_border_radius=\u00a0\u00bb9px\u00a0\u00bb button_icon=\u00a0\u00bb||divi||400″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ 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<\/span> Notre ambition : allier expertise, innovation et proximit\u00e9 client. Vous recherchez un environnement qui valorise vos id\u00e9es, vos initiatives et qui vous embarque dans des projets \u00e0 fort impact ? Parlons-en.<\/span><\/p>\n\n
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Nos autres offres d’emploi<\/h1>\n