{"id":1395,"date":"2026-09-27T15:19:37","date_gmt":"2026-09-27T13:19:37","guid":{"rendered":"https:\/\/www.afster.fr\/?p=1395"},"modified":"2026-09-27T16:00:45","modified_gmt":"2026-09-27T14:00:45","slug":"service-delivery-managers-pilotes-de-centre-de-competences","status":"publish","type":"post","link":"https:\/\/www.afster.fr\/en\/service-delivery-managers-pilotes-de-centre-de-competences\/","title":{"rendered":"Service Delivery Managers \/ Pilotes de centre de comp\u00e9tences"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h1 style=\"text-align: center;\"><strong>Service Delivery Manager \/ Pilote de centre de comp\u00e9tences<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb&#xf073;||fa||900&Prime; icon_width=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">ASAP<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb&#xf3c5;||fa||900&Prime; icon_width=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Lyon<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb&#xf0b1;||fa||900&Prime; icon_width=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">CDI<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb&#xe0e0;||divi||400&Prime; icon_width=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">+8 ans d&rsquo;XP<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h3><b>Pr\u00e9sentation de l\u2019entreprise :<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Afster est un cabinet de conseil en transformation digitale en forte croissance, profond\u00e9ment attach\u00e9 \u00e0 la valorisation des comp\u00e9tences et \u00e0 l\u2019autonomie de ses consultants.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Notre ambition : allier expertise, innovation et proximit\u00e9 client. Vous recherchez un environnement qui valorise vos id\u00e9es, vos initiatives et qui vous embarque dans des projets \u00e0 fort impact ? Parlons-en.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Primes de cooptation et d\u2019apport d\u2019affaires, s\u00e9minaires \u00e0 l\u2019\u00e9tranger, participation \u00e0 des \u00e9v\u00e9nements tech majeurs, accompagnement dans le d\u00e9veloppement de projets IT personnels\u2026 Nos avantages ne sont pas une promesse, ils sont r\u00e9els.<\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbmailto:contact@afster.fr\u00a0\u00bb button_text=\u00a0\u00bbJe postule par mail\u00a0\u00bb button_alignment=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb17px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#AE5DF0&Prime; button_border_radius=\u00a0\u00bb9px\u00a0\u00bb button_icon=\u00a0\u00bb&#xe076;||divi||400&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.afster.fr\/wp-content\/uploads\/2025\/08\/Contenu-site-internet-2.png\u00a0\u00bb title_text=\u00a0\u00bbContenu site internet (2)\u00a0\u00bb align=\u00a0\u00bbright\u00a0\u00bb disabled_on=\u00a0\u00bboff|on|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|||13px||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<div class=\"x_elementToProof\" data-olk-copy-source=\"MessageBody\">Dans le cadre du d\u00e9veloppement de nos activit\u00e9s, nous recherchons un(e) <b>Service Delivery Manager \/ Pilote de Centre de Comp\u00e9tences<\/b> capable de piloter des activit\u00e9s de Run, que ce soit en assistance technique ou en engagement forfaitaire.<\/div>\n<div class=\"x_elementToProof\">V\u00e9ritable point de convergence entre les clients, les \u00e9quipes op\u00e9rationnelles et le management, vous \u00eates responsable de la <b>qualit\u00e9 de service, de la tenue des engagements, du pilotage des \u00e9quipes et de la satisfaction client<\/b>.<\/div>\n<div class=\"x_elementToProof\">Vous pouvez \u00eatre amen\u00e9s \u00e0 intervenir dans des environnements \u00e0 dimension internationale (pas syst\u00e9matique), avec des \u00e9quipes pouvant \u00eatre r\u00e9parties sur plusieurs sites ou pays (nearshore).<\/div>\n<div class=\"x_elementToProof\"><b>Responsabilit\u00e9s principales<\/b><\/div>\n<div class=\"x_elementToProof\"><b>1. Pilotage de la relation client<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">\u00catre l\u2019interlocuteur privil\u00e9gi\u00e9 du client sur le p\u00e9rim\u00e8tre confi\u00e9.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Comprendre les enjeux m\u00e9tiers, techniques et contractuels du client.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Animer les comit\u00e9s de pilotage et revues de service.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Pr\u00e9parer et pr\u00e9senter les indicateurs de performance, plans d&rsquo;actions et tableaux de bord.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Identifier les risques, alertes et opportunit\u00e9s et assurer leur suivi.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Garantir une communication r\u00e9guli\u00e8re, transparente et adapt\u00e9e aux diff\u00e9rents interlocuteurs.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Contribuer au d\u00e9veloppement et \u00e0 la p\u00e9rennisation de la relation client.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>2. Pilotage des activit\u00e9s de Service Delivery<\/b><\/div>\n<div class=\"x_elementToProof\">Piloter diff\u00e9rents mod\u00e8les d&rsquo;engagement, notamment :<\/div>\n<div class=\"x_elementToProof\"><b>Assistance technique \/ r\u00e9gie<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Suivi des collaborateurs et des prestations.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Gestion de la capacit\u00e9 et de l&rsquo;affectation des ressources.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Suivi des consomm\u00e9s, pr\u00e9visions et renouvellements.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Gestion des escalades et des situations sensibles.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Suivi de la satisfaction client et de la qualit\u00e9 des prestations.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>Engagements forfaitaires \/ projets<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Pilotage des engagements en termes de co\u00fbts, d\u00e9lais, qualit\u00e9 et p\u00e9rim\u00e8tre.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Suivi des jalons, livrables, charges et reste \u00e0 faire.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Gestion des risques, d\u00e9pendances, changements et arbitrages.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Coordination des diff\u00e9rentes \u00e9quipes contributrices.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Suivi de la rentabilit\u00e9 et du respect des engagements contractuels.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Mise en place et suivi des plans d&rsquo;actions en cas de d\u00e9rive.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>3. Management et coordination des \u00e9quipes<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Piloter des \u00e9quipes locales et\/ou distantes, internes et \u00e9ventuellement partenaires.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Organiser la capacit\u00e9, la charge et les priorit\u00e9s.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Coordonner les diff\u00e9rentes comp\u00e9tences n\u00e9cessaires \u00e0 la r\u00e9alisation des engagements.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Mettre en place les rituels de pilotage adapt\u00e9s : points d&rsquo;\u00e9quipe, revues de charge, suivi des risques, etc.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Accompagner les collaborateurs dans leur d\u00e9veloppement professionnel.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Contribuer au recrutement, \u00e0 l&rsquo;int\u00e9gration et \u00e0 la fid\u00e9lisation des talents.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Favoriser la collaboration entre \u00e9quipes locales et \u00e9quipes nearshore\/offshore.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Garantir un niveau de communication et de coordination adapt\u00e9 aux organisations distribu\u00e9es.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>4. Pilotage op\u00e9rationnel et am\u00e9lioration continue<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">D\u00e9finir et suivre les KPI et SLA pertinents.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Produire et analyser les tableaux de bord op\u00e9rationnels et financiers.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Identifier les dysfonctionnements et mettre en \u0153uvre les actions correctives.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Industrialiser les pratiques et am\u00e9liorer les processus de delivery.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Capitaliser sur les retours d&rsquo;exp\u00e9rience.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Mettre en place des plans d&rsquo;am\u00e9lioration continue.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Contribuer \u00e0 la standardisation et \u00e0 l&rsquo;industrialisation des offres et modes de fonctionnement du centre de comp\u00e9tences.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>5. Pilotage \u00e9conomique<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Suivre le chiffre d&rsquo;affaires, les co\u00fbts, la marge et la rentabilit\u00e9 des activit\u00e9s.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Suivre les consomm\u00e9s et les pr\u00e9visions d&rsquo;atterrissage.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Anticiper les besoins en ressources.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Identifier les \u00e9carts entre pr\u00e9visionnel et r\u00e9alis\u00e9.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Participer aux arbitrages permettant de s\u00e9curiser les engagements \u00e9conomiques.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Contribuer aux renouvellements, extensions de p\u00e9rim\u00e8tre et nouvelles opportunit\u00e9s commerciales.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>6. Gouvernance et gestion des risques<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Mettre en place une gouvernance adapt\u00e9e \u00e0 chaque engagement.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Identifier et suivre les risques op\u00e9rationnels, humains, techniques et contractuels.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Assurer la tra\u00e7abilit\u00e9 des d\u00e9cisions et plans d&rsquo;actions.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">G\u00e9rer les escalades et situations de crise.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Garantir le respect des processus, engagements contractuels et r\u00e8gles de qualit\u00e9.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\">Le poste n\u00e9cessite donc une capacit\u00e9 \u00e0 <b>adapter son mode de pilotage au mod\u00e8le d&rsquo;engagement<\/b>, plut\u00f4t qu&rsquo;\u00e0 appliquer un mode de fonctionnement unique.<\/div>\n<div class=\"x_elementToProof\"><\/div>\n<div class=\"x_elementToProof\"><\/div>\n<div class=\"x_elementToProof\"><\/div>\n<div class=\"x_elementToProof\"><b>Profil recherch\u00e9<\/b><\/div>\n<div class=\"x_elementToProof\">De formation sup\u00e9rieure en informatique, ing\u00e9nierie, management ou domaine \u00e9quivalent, vous disposez d&rsquo;une exp\u00e9rience significative dans le <b>pilotage de services IT, de projets ou de centres de comp\u00e9tences<\/b>.<\/div>\n<div class=\"x_elementToProof\">Vous avez id\u00e9alement <b>8 \u00e0 12 ans d&rsquo;exp\u00e9rience ou plus<\/b> dans des environnements de services num\u00e9riques, ESN, int\u00e9gration, conseil ou organisation IT.<\/div>\n<div class=\"x_elementToProof\">Vous avez d\u00e9j\u00e0 \u00e9t\u00e9 amen\u00e9(e) \u00e0 piloter :<\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">des contrats d&rsquo;assistance technique ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">des projets ou engagements au forfait ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">des environnements multi-sites ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">des \u00e9quipes internationales ou distribu\u00e9es ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">des engagements avec des enjeux de SLA, qualit\u00e9, co\u00fbts et d\u00e9lais.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>Management<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Management direct et\/ou fonctionnel.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Animation d&rsquo;\u00e9quipes distribu\u00e9es.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Coordination d&rsquo;\u00e9quipes locales et distantes.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Gestion de la capacit\u00e9 et des comp\u00e9tences.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Accompagnement et d\u00e9veloppement des collaborateurs.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>Relation client<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Excellente capacit\u00e9 de communication.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Capacit\u00e9 \u00e0 dialoguer avec des interlocuteurs techniques, m\u00e9tiers et direction.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Aptitude \u00e0 g\u00e9rer des situations sensibles ou conflictuelles.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Capacit\u00e9 \u00e0 instaurer une relation de confiance durable.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Orientation r\u00e9sultat et satisfaction client.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>International<\/b><\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\"><b>Anglais courant, professionnel \u00e0 l&rsquo;oral comme \u00e0 l&rsquo;\u00e9crit.<\/b><\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Capacit\u00e9 \u00e0 travailler avec des interlocuteurs internationaux.<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">Exp\u00e9rience des organisations multi-sites et\/ou multiculturelles.<\/div>\n<\/li>\n<\/ul>\n<div class=\"x_elementToProof\"><b>Qualit\u00e9s personnelles<\/b><\/div>\n<div class=\"x_elementToProof\">Nous recherchons une personne :<\/div>\n<ul>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">structur\u00e9e et organis\u00e9e ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">autonome et pragmatique ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">dot\u00e9e d&rsquo;un fort sens du service ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">orient\u00e9e r\u00e9sultats ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">capable de prendre des d\u00e9cisions et d&rsquo;arbitrer ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">\u00e0 l&rsquo;aise dans des environnements complexes et parfois sous pression ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">capable d&rsquo;anticiper plut\u00f4t que de simplement r\u00e9agir ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">disposant d&rsquo;excellentes qualit\u00e9s relationnelles ;<\/div>\n<\/li>\n<li>\n<div class=\"x_elementToProof\" role=\"presentation\">capable de prendre de la hauteur tout en restant proche des \u00e9quipes.<\/div>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbmailto:contact@afster.fr\u00a0\u00bb button_text=\u00a0\u00bbJe postule par mail\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb17px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#AE5DF0&Prime; button_border_radius=\u00a0\u00bb9px\u00a0\u00bb button_icon=\u00a0\u00bb&#xe076;||divi||400&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\">Nos autres offres d&#8217;emploi<\/h1>\n<p>[\/et_pb_text][et_pb_blog fullwidth=\u00a0\u00bboff\u00a0\u00bb posts_number=\u00a0\u00bb3&Prime; include_categories=\u00a0\u00bb29,28&Prime; show_thumbnail=\u00a0\u00bboff\u00a0\u00bb excerpt_length=\u00a0\u00bb0&Prime; show_author=\u00a0\u00bboff\u00a0\u00bb show_date=\u00a0\u00bboff\u00a0\u00bb show_categories=\u00a0\u00bboff\u00a0\u00bb show_pagination=\u00a0\u00bboff\u00a0\u00bb masonry_tile_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_line_height=\u00a0\u00bb1.4em\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.4em\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_css_free_form=\u00a0\u00bb||.et_pb_salvattore_content .et_pb_post {||  max-height: 200px; ||}||\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_radii_image=\u00a0\u00bbon|13px|13px|13px|13px\u00a0\u00bb border_color_all_image=\u00a0\u00bb#000000&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_blog][et_pb_button button_url=\u00a0\u00bbmailto:contact@afster.fr\u00a0\u00bb button_text=\u00a0\u00bbJ&rsquo;envoie ma candidature spontan\u00e9e\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb17px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#AE5DF0&Prime; button_border_radius=\u00a0\u00bb9px\u00a0\u00bb button_icon=\u00a0\u00bb&#xe076;||divi||400&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span><i class=\"fa fa-calendar\" aria-hidden=\"true\"><\/i> ASAP<\/span><span> <\/span><span><i class=\"fa fa-globe\" aria-hidden=\"true\"><\/i> Lyon<\/span><\/p>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[31],"tags":[],"class_list":["post-1395","post","type-post","status-publish","format-standard","hentry","category-offres-demploi-2026-france"],"_links":{"self":[{"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/posts\/1395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/comments?post=1395"}],"version-history":[{"count":3,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/posts\/1395\/revisions"}],"predecessor-version":[{"id":1425,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/posts\/1395\/revisions\/1425"}],"wp:attachment":[{"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/media?parent=1395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/categories?post=1395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/tags?post=1395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}