{"id":1133,"date":"2025-08-07T15:37:55","date_gmt":"2025-08-07T13:37:55","guid":{"rendered":"https:\/\/www.afster.fr\/?page_id=1133"},"modified":"2025-08-12T16:06:19","modified_gmt":"2025-08-12T14:06:19","slug":"nos-missions","status":"publish","type":"page","link":"https:\/\/www.afster.fr\/en\/nos-missions\/","title":{"rendered":"Missions"},"content":{"rendered":"

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Nos missions<\/span>, leur impact<\/span>.<\/span><\/h1>\n

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Des projets qui font sens, des clients qui en redemandent. D\u00e9couvrez comment on transforme les id\u00e9es en actions concr\u00e8tes (et carr\u00e9ment efficaces).<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.afster.fr\/formulaire-de-contact\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbUn projet ? Une collaboration ? Contactez-nous.\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb15px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#AE5DF0″ button_border_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb button_text_phone=\u00a0\u00bbUn projet ? Contactez-nous !\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″ button_text_tablet=\u00a0\u00bbUn projet ? Une collaboration ? Contactez-nous.\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.afster.fr\/wp-content\/uploads\/2025\/08\/Design-sans-titre-4.png\u00a0\u00bb title_text=\u00a0\u00bbDesign sans titre (4)\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|off\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#ededed\u00a0\u00bb custom_padding=\u00a0\u00bb||79px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][ba_card use_icon=\u00a0\u00bbon\u00a0\u00bb icon=\u00a0\u00bb||fa||900″ use_badge=\u00a0\u00bbon\u00a0\u00bb badge_text=\u00a0\u00bbTransformation Digitale\u00a0\u00bb title=\u00a0\u00bbProjet Migration Salesforce\u00a0\u00bb description=\u00a0\u00bb<\/p>\n

Migration de l\u2019application B2B Commerce Cloud du framework Aura vers LWR. Retour aux standards et prise en compte de nouveaux besoins m\u00e9tier. Engagement au forfait.<\/p>\n

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Optimisation et param\u00e9trage du nouveau catalogue de services dans ServiceNow.<\/p>\n

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Pilotage d\u2019un Business Case pour le choix d\u2019une solution de Customer Success Management.<\/p>\n

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Pilotage d\u2019un RFP de renouvellement du Support N1. R\u00e9daction du cahier des charges d\u00e9taill\u00e9.<\/p>\n

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Pilotage du d\u00e9ploiement d\u2019une Customer Data Platform reposant sur la combinaison des solutions DataBricks \/ HighTouch.<\/p>\n

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Migration et \u00e9volution d\u2019une solution de r\u00e9f\u00e9rentiel des comptes prospects et clients (signataire, factur\u00e9 et livr\u00e9).<\/p>\n

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Optimisation du processus de tarification et proposition commerciale impl\u00e9ment\u00e9 au sein de Salesforce.<\/p>\n

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Mise en place d\u2019une squad de 3 d\u00e9veloppeurs et 2 Business Analysts pour uniformiser les catalogues de services dans les 5 pays majeurs du client<\/p>\n

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Gestion de l\u2019int\u00e9gration SI de deux soci\u00e9t\u00e9s acquises par notre client et de la cession d\u2019une branche d\u2019environ 300 ETP.<\/p>\n

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Introduction aux concepts d\u2019architecture SI modulaire. Construction d\u2019un Business Capability framework liant Customer journey, Business Capabilities et modules SI.<\/p>\n

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R\u00e9alisation d\u2019une \u00e9tude de march\u00e9 sur la solution client afin de comprendre la demande march\u00e9, identifier les opportunit\u00e9s et proposer des am\u00e9liorations strat\u00e9giques.<\/p>\n

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Participation \u00e0 l\u2019impl\u00e9mentation de l\u2019outil Groupe, d\u00e9finition et mise en place de l\u2019organisation cible.<\/p>\n

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Pilotage d\u2019un projet de migration de l\u2019ITSM, de GLPI vers ServiceNow et harmonisation des processus et pratiques.<\/p>\n

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Pilotage du d\u00e9ploiement du nouveau core HR et de la migration du SI Paie.<\/p>\n

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Management d\u2019une \u00e9quipe Ops de +10 ETP.<\/p>\n

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Analyse de l\u2019existant et des comp\u00e9tences, d\u00e9finition du plan de transformation \u00e0 3 ans. Pilotage de la mise en \u0153uvre et d\u00e9finition du catalogue de services.<\/p>\n

\u00a0\u00bb icon_color=\u00a0\u00bb#28B8B3″ icon_size=\u00a0\u00bb25px\u00a0\u00bb icon_padding=\u00a0\u00bb0px|0px|10px|0px\u00a0\u00bb btn_spacing_top=\u00a0\u00bb20px\u00a0\u00bb content_padding=\u00a0\u00bb40px|0px|0px|0px|false|false\u00a0\u00bb badge_offset_x=\u00a0\u00bb0px\u00a0\u00bb badge_offset_y=\u00a0\u00bb-3px\u00a0\u00bb badge_bg_color=\u00a0\u00bb#28B8B3″ icon_bg_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb badge_offset_y_tablet=\u00a0\u00bb-3px\u00a0\u00bb badge_offset_y_phone=\u00a0\u00bb-3px\u00a0\u00bb badge_offset_y_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb badge_font=\u00a0\u00bb||||||||\u00a0\u00bb badge_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb title_font=\u00a0\u00bb|700|||||||\u00a0\u00bb title_text_color=\u00a0\u00bb#000000″ title_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb description_text_color=\u00a0\u00bb#000000″ background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb1rem\u00a0\u00bb button_text_color=\u00a0\u00bb#3979ff\u00a0\u00bb button_bg_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_border_width=\u00a0\u00bb1px\u00a0\u00bb button_border_color=\u00a0\u00bb#3979ff\u00a0\u00bb button_border_radius=\u00a0\u00bb50px\u00a0\u00bb button_font=\u00a0\u00bb|700|||||||\u00a0\u00bb button_use_icon=\u00a0\u00bboff\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb custom_padding=\u00a0\u00bb30px|30px|30px|30px|false|false\u00a0\u00bb border_radii_card=\u00a0\u00bbon|9px|9px|9px|9px\u00a0\u00bb border_color_all_card=\u00a0\u00bb#28B8B3″ border_style_all_card=\u00a0\u00bbsolid\u00a0\u00bb border_width_right_card=\u00a0\u00bb1px\u00a0\u00bb border_radii_badge=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/ba_card][ba_card use_icon=\u00a0\u00bbon\u00a0\u00bb icon=\u00a0\u00bb||fa||900″ use_badge=\u00a0\u00bbon\u00a0\u00bb badge_text=\u00a0\u00bbData & IA\u00a0\u00bb title=\u00a0\u00bbProjet d\u2019int\u00e9gration d\u2019assistants virtuels\u00a0\u00bb description=\u00a0\u00bb<\/p>\n

Pilotage d\u2019un projet d\u2019int\u00e9gration d’assistants virtuels (IA) sur le portail Customer Care client avec pour objectifs strat\u00e9giques la satisfaction client et la d\u00e9flection des tickets utilisateurs.<\/p>\n

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Nos missions, leur impact.Des projets qui font sens, des clients qui en redemandent. D\u00e9couvrez comment on transforme les id\u00e9es en actions concr\u00e8tes (et carr\u00e9ment efficaces).

\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t
\n
\u00bbTransformation<\/div>\n
\n <\/i>\n <\/div>\n <\/div>

\u00bbProjet<\/h3>
\u00bbMigration<\/div> <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1133","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/pages\/1133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/comments?post=1133"}],"version-history":[{"count":14,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/pages\/1133\/revisions"}],"predecessor-version":[{"id":1296,"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/pages\/1133\/revisions\/1296"}],"wp:attachment":[{"href":"https:\/\/www.afster.fr\/en\/wp-json\/wp\/v2\/media?parent=1133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}