Our projects, their impact.

Projects that make sense, clients who keep coming back. Discover how we turn ideas into concrete (and highly effective) actions.

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Digital Transformation

Salesforce Migration Project

Migration of the B2B Commerce Cloud application from the Aura framework to LWR. Standardization and incorporation of new business requirements. Fixed-price engagement.

Digital Transformation

Service Catalog Optimization

Optimization and configuration of the new service catalog in ServiceNow.

Organization and IT consulting

Support in selecting a CSM solution

Management of a Business Case for selecting a Customer Success Management solution.

Organization and IT consulting

RFP Support Assistance

Management of an RFP for Level 1 Support renewal, including the drafting of the detailed specifications.

Data & IA

Implementation of a CDP

Management of the deployment of a Customer Data Platform based on the combination of DataBricks and HighTouch solutions.

Data & IA

Cloud Data Repository Migration Project

Migration and enhancement of a repository solution for prospect and client accounts (signatory, billed, and delivered).

Digital Transformation

Salesforce CPQ Compliance

Optimization of the pricing and quoting process implemented within Salesforce.

Digital Transformation

ServiceNow Development Squad

Set up of a squad of 3 developers and 2 Business Analysts to standardize service catalogs across the client’s 5 main countries.

Organization and IT consulting

Carve-in/Carve-out

Management of the IT integration of two companies acquired by our client and the divestiture of a business unit of approximately 300 FTEs

Organization and IT consulting

Enterprise Architecture

Introduction to modular IT architecture concepts. Development of a Business Capability framework linking the Customer Journey, Business Capabilities, and IT modules.

Data & IA

Market study for a new AI-based product

Conducting a market study on the client’s solution to understand market demand, identify opportunities, and propose strategic improvements.

Digital Transformation

Implementation of a QA approach

Participation in the implementation of the Group tool, including the definition and deployment of the target organization.

Digital Transformation

Migration ITSM

Management of an ITSM migration project from GLPI to ServiceNow, along with the harmonization of processes and practices.

Digital Transformation

HRIS Migration

Management of the deployment of the new core HR system and the payroll IT system migration.

Organization and IT consulting

Interim Management

Management of an Ops team of over 10 FTEs.

Organization and IT consulting

Master plan and infrastructure TOM (Target Operating Model)

Analysis of the current state and skills, definition of a 3-year transformation plan, management of its implementation, and development of the service catalog.

Data & IA

Virtual Assistants Integration Project

Management of a project to integrate AI-powered virtual assistants on the client’s Customer Care portal, with strategic objectives of enhancing customer satisfaction and reducing user support tickets.

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